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Include your order number if you’re asking about a purchase.
support@primotechnology.ukContact our team
Need help choosing a laptop or support with an order? Get in touch and we’ll help you take the next step.
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We reply to contact-form messages within 4 hours during our support hours: 8am–11pm UK time.
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Help Centre
Frequently asked questions
Are your refurbished laptops reliable?
Absolutely. Every device goes through a rigorous multi-point inspection before it is listed for sale — battery, screen, keyboard, ports, performance and more. Any faulty components are replaced with quality parts before the laptop is graded and listed. Our 14-month warranty and 28-day returns are our commitment to that reliability.
How can I place an order online?
Browse our website, add your items to the cart and proceed to checkout. You’ll enter your shipping and payment details, then complete your purchase through our secure checkout.
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard), PayPal, Apple Pay and Google Pay.
What is your shipping policy?
Free next-day delivery on all orders to mainland UK addresses. Orders placed before 9am Monday to Friday are dispatched the same day, and you’ll get a tracking link by email when it ships.
What warranty do I get?
Every laptop comes with a 14-month warranty as standard. If a fault develops in that time, we’ll repair or replace it at no cost — no quibbles, no hidden conditions.
Can I return a laptop if I change my mind?
Yes — a 28-day no-quibble returns policy. Contact us within 28 days of delivery and we’ll arrange a free collection and full refund. The laptop must be returned in the condition it was received.
How do I contact you?
Email us any time and we’ll reply within 4 hours. We’re available Monday to Friday, 9am–5pm.